Frequently Asked Questions
Do you offer local pick-up?
No, we do not. If you pass through Marksville feel free to stop by Panaroma Foods and buy some over the counter, but online orders are separate from the retail location.
What’s the ratio of Jazz Fest slices to loaves?
We make our breads in loaves, and at Jazz Fest, we cut them into 4 slices per loaf which are then served to you at the booth. So, ordering a 3-pack here would be equivalent to getting 12 portions at Jazz Fest.
Why have prices increased?
We held out as long as we could; during COVID not only did shipping carriers raise their prices, but so did food suppliers. Unfortunately, the cost of making Crawfish Bread (and all of our products) has increased, and prices had to be raised to maintain the quality you know and love. We will not compromise on quality.
I didn’t get an email about when my order will ship, or when it shipped, or when it arrived?
Our systems send emails to you at these points in your experience with us:
Order Confirmation — when the order is placed
Order Shipping — when the order physically leaves our docks and is scanned in by UPS
Order Delivered — when the order has physically arrived at its destination
If you don’t ever receive an email, either the email was entered incorrectly at checkout or it is going to your spam box. If you don’t get an order confirmation email, reach out to us so we can correct this.
As notated on the front page of our website, we require you to check your email throughout this process in order to give you as much information as possible about your delivery. Delays in shipping are always notated on the front page of the website, in your order confirmation email, on the product order page, or on all three of those locations. Please remember what we ask of you as part of our Promise that you agreed to by placing an order — we want to make this a good experience for you, and that is impossible if you don’t check your emails from us.
Do you offer gift cards?
Yes! Please send us an email to arrange for it. Due to the variance in shipping based on the location of the recipient, we’ll work with you to make sure the gift card amount would cover the cost of an order. Shipping within Louisiana would be priced differently than an Airmail order to California.
How do I place an order?
Scroll down on the front page and read our Promise. Once you have read it, you can then click and proceed to the ordering page.
How do I prepare my bread?
Visit this page, or follow the label's instructions.
What are the ingredients for gluten-free king cakes?
Sweet White Rice Flour
Whole Grain Brown Rice Flour
Potato Starch
Whole Grain Sorghum Flour
Tapioca Flour
Xanthan Gum
+Cream cheese OR cinnamon and pecan, depending on product selection
Why is shipping so expensive?
This is frozen food, and in order to get it to you safely, we use insulated packages packed tight with dry ice. This does not come cheaply, unfortunately. To get it to you safely if you are outside of the UPS Ground 3-day range, we must use Airmail, and we do not control Airmail prices. We get that the high price sucks, but it reflects our commitment to providing you with the highest quality experience possible. We do not offer discounts on shipping.
I still don’t get why the shipping costs so much, can you explain further?
Sure! Shipping rates are determined by that business’s shipping volume. When you ship with a giant mega corporation like Amazon, they can afford to give you discounted or free shipping because they ship quite literally hundreds of thousands of packages a day. We don’t. So, our rates are reflective of the pricing that UPS offers a business like us with the volume that we ship. Please bear in mind that we are shipping a 20-27lb box anywhere from hundreds to thousands of miles across the country, in a specialty container, within 1-3 days. This comes at a cost, and that cost is outside of our control.
At checkout, it said I would receive my package in just a few days. Why do you only ship frozen food once per week?
Great question! We can't get it to you that soon because, being a small operation, we can only ship our frozen breads one day out of the week due to us being primarily a catering business the 50 weeks of the year that we aren't doing Jazz Fest. Our shipping operation is a multi-variable supply chain that involves sourcing ingredients, insulated boxes, and dry ice. All of that takes time to set in motion every week, and the only way we can pull it off in a fashion that consistently sets expectations for our customers is to ship once per week.
Why are you shipping differently in the summer?
We experience our highest demand around Jazz Fest (April and May), and then it calms down significantly in the summer (June-August). With other busy events at our normal catering business’ operations as well as summer travel, shipping every other week is the best way for us to be able to serve you at the best possible quality. Dates will be posted on our website so that you are aware of your ship date.
Why does the Louisiana Box cost the most?
The LA Box is the heaviest box which increases the shipping cost over other options. In addition, the cost of brisket fluctuates frequently and unexpectedly, which forces us to have a higher base price.
The box I received is much lighter than the weight listed on the shipping label. Why is that?
Good question! We pack and ship our boxes with around 12 pounds of dry ice (less if it’s going within the state of Louisiana). When it leaves our dock, the box is 20+ lb — but dry ice dissipates over time in transit. While the ice is gone when it arrives at your door, it’s what keeps your loaves frozen and safe while in transit.
What is the refund/return policy?
We cannot accept returns by nature of it being frozen food, but our promise to you is to always make it right. In order to facilitate that, if there is an issue with your order, we must know within 24hrs of delivery so that we can fix it as promptly as possible. In general, if we don’t hear from you by the weekend immediately after delivery, we’ll assume everything got to you safe and sound.
Can I get Crawfish Bread in my state?
Yes! We ship to all 50 states, including DC.
How do I ship to multiple addresses?
The way our system is set up is that you will have to place an order for each address.
How do I place an order for more than one box of breads?
So long as all boxes are intended to go to the same address, you can order as many boxes as you like in a single order!
Do you ship single loaves?
Due to the costs associated with shipping frozen food, we do not ship less than three loaves. If you are unsure of the bread you want, we recommend going with the Multi-Pack!
When will my order ship?
We ship once per week on a rolling basis. Typically you will receive your order by the Friday or Saturday of the week after your order is placed, but delays in fulfilling orders can occur in peak periods. These are notated on the front page of the website and/or in your order confirmation email.
We will send you an email when your bread has shipped, and you will receive it by the end of the week that it ships. Orders take anywhere from 1 - 3 days to arrive.
My package was delayed a day in transit. What happens now?
We pack our boxes to survive extra time in transit in the event of shipping delays. Rarely, Second Day Air packages will arrive on a 3rd day or shipments will show up on a Saturday; rest assured, the contents will still be safe and delicious when they do arrive! In general, if they do not arrive by Friday of the week that they ship, email us. Unfortunately, we cannot offer shipping refunds if packages are delayed a day as this is out of our control. If anything is wrong when they do arrive, however, reach out and we will take care of you. Our commitment is to always make it right.
I saw Crawfish Bread for sale in a store! Was that the real thing?
No, it wasn’t. The only way to get authentic Crawfish Bread is on this website, at Panaroma Foods Inc. in Marksville, or at our booth at the New Orleans Jazz & Heritage Festival. Assume all others are imitations. Every now and again we may sell some through an approved friend or vendor, and we’ll let you know when this is the case.
Do you ship internationally?
We can ship anywhere! We currently serve the entire United Kingdom as well as Canada, so if you live there, you can order now!
Want it in another country? Send us an email with your address, post code, and country, and we'll take care of you. Countries are being added as we ship to them. Note that international shipping can be expensive.
I want to have it at my event. How many people does it feed?
Our breads are perfect appetizers at an event. You can get 10 good-sized slices out of each loaf, so if you order a 3-pack, you'd have a small appetizer for 30 people. Of course, you could serve them in much larger or smaller chunks and slices - it's up to you!
How big are the breads?
Each loaf of our breads is roughly 12" in length and 4" in width. At Jazz Fest, we serve it in slices from these loaves. One loaf of crawfish bread = 4 portions at Jazz Fest.
If I order online, can I pick it up in person in Marksville?
No, orders placed online are not held at our location in Marksville. If you want to come in and buy some at the in-store price, you are free to do so, but orders placed online are separate and not held for pickup. For any questions, please email us.
There is still some dry ice in the shipping box. What do I do with it?
Do not attempt to touch or melt it. Leave it in the packaging in a room-temperature location until it naturally dissipates.
What happens if my bread doesn't arrive frozen?
If your bread arrives and is not frozen solid, this is fine! As long as the bread is still cool, you are good to go. Watch this video for more information. If your bread arrives and is warm/not cool at all, do not eat it. Please email us at hello@nolacrawfishbread.com with your name, address, and order number, and we will fix this for you.
Will you offer King Cakes again?
We only offer King Cakes during Mardi Gras season. Check back in January 2024.
Why did the King Cake price go up?
Much like with our frozen breads, the cost of everything has gone up during the pandemic. Unfortunately, we had to raise the price.
I don't live in the United States. Can I still order?
Yes! We are always adding more countries to our shipping zones. If you live in another country and are interested in placing an order, see this page. Please note that shipping costs are higher for international shipments!
Is this product created in an environment exposed to peanuts?
No, our breads and King Cakes are not exposed to peanuts.
I live in Marksville and am used to getting my Crawfish Bread from the Crawfish Bread Man himself! What happens now?
No worries, Marksville friends. Nothing will change, and you can continue going there. Our shipping operations are geared towards those who aren't able to make it up to Panaroma Foods!